Shipping/Refund Info

To ship our goods we use a company called Sendle we will provide tracking details upon shipment of your gift box.

All orders must be in before 5pm for shipping with next day service.

if you have any issues at all don't hesitate to contact us.

Below is a list of the shipping turn around times

Melbourne Metro.           Same day to 1 day

Melbourne Regional       2 days

Melbourne to Adelaide   1-2 days

Melbourne to Brisbane   2-5 days

Melbourne to Canberra  1-2 days

Melbourne to Darwin      3-10 days

Melbourne to Hobart      3-5 days

Melbourne to Perth         5-10 days

Melbourne to Sydney     1-2 days


 Please note the box this is delivered in is 425mm x 287mm x 136mm

Shipping for Victoria is $10 and for all other states it is $14 



Refund Policy


At Tied with String customer satisfaction is paramount to us.

If for some reason you are unsatisfied with your gift box please return it and we will organise an exchange/refund for you.

Please note items must be in their original condition and need to be returned within 30 days.